Privacy
Policy

This Privacy Policy explains how personal information is collected, used, stored and shared when you use our Clinks, create an account, place an order, contact us or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable data protection requirements.

We may collect information that you provide directly, including your name, email address, telephone number, account details and delivery address.

When you place an order, we may process information relating to the products purchased, participating vendors, delivery instructions, transaction details and order history.

We may also receive technical information such as IP address, browser type, device information, pages visited and information about how you interact with the Clinks.

If you create a customer account, we may store profile information, saved addresses, order history, account preferences and verification status.

Account information is used to provide features such as order tracking, faster checkout, saved delivery details and customer support.

Payment transactions may be processed by third-party payment providers.

We generally do not need to store full payment card details ourselves where payment processing is handled by an external payment provider.

We may receive payment-related information such as transaction identifiers, payment status, refund status and limited billing information required to manage an order.

We process delivery addresses and related location information where required to determine product or delivery availability and to fulfil orders.

Where location-based features are offered, additional location information will only be used where permitted and appropriate for the requested service.

We may use personal information to create and manage accounts, process orders, facilitate payments, coordinate vendors and deliveries, provide customer support and communicate important service information.

We may also use information to prevent fraud, protect our systems, improve Clinks functionality, analyse service performance and comply with legal obligations.

Where permitted, we may send marketing communications based on your preferences. You can opt out of marketing communications at any time.

When you purchase a product from a Clinks vendor, information necessary to fulfil the order may be shared with that vendor.

This may include your name, order details and information necessary to prepare or manage the order.

Delivery information may also be shared with authorised delivery providers where required to complete the delivery.

We may use third-party providers to support areas such as hosting, payment processing, email delivery, analytics, fraud prevention, customer support and technical infrastructure.

These providers may process personal information only where necessary to provide services to us and subject to applicable contractual and legal requirements.

The Clinks may use cookies and similar technologies to keep users signed in, remember preferences, improve performance and understand how the service is used.

Where required, non-essential cookies will only be used after obtaining appropriate consent.

You may be able to manage cookie preferences through the Clinks or your browser settings.

Depending on the circumstances, we may process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests or because you have provided consent.

Where processing relies on consent, you may withdraw that consent at any time, without affecting processing that occurred before withdrawal.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment, accounting, dispute resolution, fraud prevention and legal compliance.

Different categories of information may be retained for different periods.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss or disclosure.

No online system can be guaranteed to be completely secure, so you should also take appropriate steps to protect your account credentials.

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, portability and objection to certain uses of your personal information.

You may also have the right to withdraw consent where processing is based on consent.

Requests may be subject to identity verification and legal limitations or exemptions.

Where you have opted in or where otherwise permitted by law, we may send information about products, vendors, Clinks updates or promotional offers.

You can unsubscribe using the link in a marketing email or change your communication preferences through your account where available.

Service-related messages concerning your account or orders may still be sent where necessary.

The Clinks is not intended to enable children to purchase age-restricted products.

Where a product is subject to a legal minimum age, additional age verification requirements may apply.

Some service providers may process information outside your country.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The latest version will be published on this page and the effective date will be updated where appropriate.

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us using the details provided on the Contact Us page.

Where applicable, you may also have the right to raise a complaint with the relevant data protection supervisory authority.