Terms &
Conditions

These Terms and Conditions govern your use of our website, mobile services and Clinks platform, including the purchase of products offered by participating vendors.

By creating an account, accessing the Clinks or placing an order, you agree to these Terms and Conditions.

If you do not agree with these terms, you should not use the Clinks or place an order.

The Clinks allows customers to discover and purchase products offered by participating third-party vendors.

Products may be supplied by different vendors. Each vendor remains responsible for the products it offers, including product descriptions, availability, pricing and fulfilment obligations applicable to that vendor.

We provide the technology and Clinks experience that enables customers and vendors to transact through a common platform.

You may be required to create an account to access certain Clinks features, including order history, order tracking and saved delivery information.

You are responsible for providing accurate information and keeping your account credentials secure.

You must not allow another person to use your account in a way that violates these terms or applicable law.

We may suspend or restrict an account where we reasonably believe that it is being used fraudulently, unlawfully or in breach of these terms.

Placing an order constitutes an offer to purchase the products contained in that order.

An order is not necessarily accepted simply because payment has been authorised or an order confirmation has been displayed.

Orders may be subject to product availability, vendor acceptance, payment verification and delivery availability.

Where an order contains products from multiple vendors, individual parts of the order may be processed separately.

We may cancel or reject an order where products are unavailable, payment cannot be completed, delivery cannot be fulfilled, a pricing error has occurred or applicable law prevents the transaction.

Product prices are displayed in the currency shown on the Clinks and may include applicable taxes where required.

Delivery fees, service fees and other applicable charges will be shown before an order is submitted.

Payments may be processed by third-party payment providers.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorised to use the selected payment method.

Where a refund is due, it will normally be returned to the original payment method, subject to the processing times of the relevant payment provider.

Delivery availability, estimated delivery times and delivery charges may depend on the vendor, products ordered and delivery address.

Any delivery time shown is an estimate unless expressly stated otherwise.

You are responsible for providing a complete and accurate delivery address and for being available to receive the order where required.

Where delivery cannot be completed because the information provided is incorrect or nobody is available to receive an order that requires handover, additional charges or cancellation may apply.

Certain products offered through the Clinks may be subject to minimum age requirements or other legal restrictions.

Where age verification is required, you must provide valid proof of age when requested.

A vendor or delivery representative may refuse to supply or hand over an age-restricted product where satisfactory proof of age cannot be provided.

You must not purchase age-restricted products on behalf of a person who is not legally permitted to receive them.

Your cancellation, return and refund rights may depend on the type of product, the stage of fulfilment, the relevant vendor and your statutory consumer rights.

Certain goods may not be eligible for return where an exemption applies, including some perishable, personalised, opened or hygiene-sensitive products.

If a product is damaged, incorrect, defective or materially different from its description, please contact customer support as soon as reasonably possible.

Nothing in these terms limits any statutory consumer rights that cannot legally be excluded.

Participating vendors provide information about their products, availability and pricing.

We may review, format or display vendor information through the Clinks, but vendors remain responsible for ensuring that the information they provide is accurate and lawful.

Product photographs may be illustrative and actual packaging, appearance or presentation may differ.

You must not misuse the Clinks, interfere with its operation, attempt unauthorised access, submit fraudulent orders, scrape the platform without permission or use it for unlawful purposes.

You must not upload or transmit malicious software or attempt to compromise another user's account or the security of the Clinks.

We aim to keep the Clinks available and reliable, but uninterrupted access cannot be guaranteed.

We may temporarily restrict access for maintenance, security, upgrades or circumstances outside our reasonable control.

Features, vendors, product categories and services may change over time.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, or for business losses arising from consumer use of the Clinks.

Where a third-party vendor supplies a product, that vendor remains responsible for obligations relating to the product that legally apply to it.

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we use it, how long it may be retained and the rights available to you.

We may update these Terms and Conditions from time to time, for example where our services change or where legal or regulatory requirements change.

The latest version will be published on this page together with its effective date.

These terms are governed by the laws applicable to the business operating the Clinks, subject to any mandatory consumer rights that apply in your country of residence.

Nothing in these terms removes rights that you may have under mandatory consumer protection law.

If you have questions about these Terms and Conditions, an order or your account, please contact our support team using the details provided on the Contact Us page.